Privacy Policy
santal.at s.r.o. (“our”, “we”, “us”, or “Almirio”) respects the privacy of users and is fully committed to look after their personal data and use it in accordance with data privacy laws. This Privacy Policy describes how we collect, use, and process any personal data that we collect from you—or you make available to us—in connection with your use of our website (www.almirio.com).
By reading or using our Services, you signify your understanding of the terms set out in this Privacy Policy.
We do not meaningfully collect, disclose, maintain, or sell the personal information about users under the age of sixteen (16). If you are under 16 years, please do not use our Services. If you are under the age of 16 and have used our Services, please contact us at the e-mail address so that we may remove your personal information.
If you use our Services to execute orders and deliver products to third parties, you are to be considered as the “Merchant” and with regard to your contact details and the other data listed in Section 1 below, we are the data controller. If you use our Services only for your personal use, you are to be considered as the “User” and for the purpose of the General Data Protection Regulation (“GDPR”).
Note that while our Services may contain links to other websites or services, we are not responsible for each respective website’s or service’s privacy practices and encourage you to be aware of this when you leave our Services and carefully read the privacy declarations of each and every website and service you visit. This Privacy Policy does not apply to third-party websites and services. If you need to contact Almirio regarding your personal data or this Privacy Policy, please contact us at privacy@almirio.com
1. Information that we collect
1.1. Information about Users and Merchants and how we use it
Where you are a User and it is obligatory for us to fulfil our contract with you or where it is in our legitimate interests to provide our Services, we will confirm your identity, contact you, offer customer support (including through chat, in the comments of our blog, or other platforms, where you may reach us), operate your account with us and invoice you. For the aforementioned purposes, we collect information that may contain the following personal data:
- Name
- Company name
- Shipping information
- E-mail address and phone number
- Payment and billing information (payment method details, first and last digits of your payment card)
- Order handling informationIf you have given your consent when registering your account, when subscribing to our newsletter or blog, or shared your e-mail address or other personal data with us to get any other information (for example, our list of sub-processors), we will process your e-mail address to send you the informative and/or promotional materials, to which you have subscribed to, eg. newsletters, advertisements of our Services and other information about our Services that you have requested. At any point in time you can unsubscribe from receiving the above-mentioned information in our e-mail footers and through your notification settings on Almirio. For Merchants, we will not use the contact information of your customers to directly market or advertise our Services to them.If you have a Almirio account, we will retain the recording for as long as you have an account. If you do not have an account, we will delete the recording within 12 months or retain it, if it will be needed to resolve disputes between you and us. When you call our customer support phone line, we may monitor or record the call to ensure the quality of our customer support.
By using cookies and comparable technology on our website, we may collect data such as your preferences, information on your device and information filled while visiting our website, your interaction with the website, and other information used for marketing, analytical and targeting activities (including unique visits, length of the session, returning visits, actions carried out in the webpage).
As it is in our legitimate interests to guarantee our network security, give you access to and to improve our Services, we also collect the following technical usage data:
How and when you access your account;
Data about the device and browser you use IP Address and device data.
1.2. Information collected about our Merchant’s Customers
Where we act on a Merchant’s behalf to fulfil an order with respect to the Merchant’s customer (i.e. an end user of our Services), we are a documents processor and we collect information relating to the Merchant’s customer, such as personal data relating to the end user of our Services, any personal data in the printing content (where valid), personal data revealed during the use of any Almirio services, including name, e-mail address, shipping address, phone number, and other information about the Merchant’s customers.
Please read the Merchant’s privacy policy for further information. If you are a customer of the Merchant (an end user of our Services), the Merchant is the data controller with regard to your personal data and should provide you the information on how your personal data is collected and processed when using our Services. The Merchant is your contact for any questions you have about how it handles your personal information.
2. Sharing personal data with third parties
In order for Almirio to provide you with our Services, we work with third parties with whom we share personal information to support these Services.
Information you have providing to us during the use of our Services, including technical usage information, is shared with third parties who provide server co-location services and hosting as well as data and cyber security services.
Information regarding your purchases and payments is shared with billing and payment processing services, fraud detection and prevention services, accounting and financial advisors.
Your e-mail address and other contact data you have provided to us and your messages to our customer service is shared with email distribution, communication and content delivery services as well as customer support system providers.
Information regarding your use of our website and other information get from cookies and technology alike is shared with web analytics, session recording, and online marketing services.
Insofar as reasonably required to defend our legal rights, we may share your personal information with our legal advisors.
Information on your account, buying and preferences can be shared with marketing services.
We will only share personal data to Third Party Service Providers that have undertaken to comply with obligations set out in applicable data protection laws.
In some conditions, we are required to share information with third parties to comply with legal requirements or requests, as well as to keep safe our, or a third party’s, lawful interests. We will also reveal your data to third parties in and outside your country only to the extent allowed by applicable law, including:
to a prospective purchaser or purchaser that acquires all or substantially all of us or our business
to a third party in the event that we sell or buy any business or undergo a merger, in which case we may disclose your information to the prospective buyer of such business
to a third party if we sell, buy, merge or partner with other companies or businesses, undergo a reorganisation, liquidation or bankruptcy; or otherwise undertake a business transaction or sell some or all of our assets. In such transactions, your information may be among the transferred assets.
3. Retaining periods
We may retain your personal information for as long as you have a Almirio account or any of the abovementioned legal basis for personal data processing still exists. If you unsubscribe to our marketing, newsletter, or blog emails, we will stop the processing of the personal data for such purposes. If you have used our Services without creating a Almirio account, we will keep your personal data as long as essential to comply with our legal obligation to retain information relating to provision of services, (e.g for tax purposes).
After terminating your relationship with us by deleting your Almirio account or otherwise ceasing to use our Services, we may continue to store copies of your (and in regard to Merchants, your customers’ personal data) as needed to comply with our legal responsibilities, to resolve disputes between you and us (or you and your customers), to prevent fraud and misuse, to enforce our agreements, and/or to protect our legitimate interests.
4. Data subject’s rights
If you are a User or Merchant located in the European Economic Area or the United Kingdom, in agreement with European Union and United Kingdom data protection regulations, you have confident rights with respect to your personal information. You have the right to request access to your personal data in certain circumstances to correct, delete, amend or restrict the use of your personal data by logging into your Almirio account or by reaching us using the contact information provided below. Furthermore, you can object to the processing of your personal data in some circumstances (in particular, where we are not required to process your data to meet a contractual or other legal requirement). These rights may be limited, if fulfilling your request would reveal personal data about another person, or if you ask us to remove information which we are required by law to retain or have compelling legitimate interests in retaining.
Also, if you believe that we have unlawfully processed your personal information, you have the right to submit a complaint to the contact information providing below, or to your respective data safety supervisory authority. If you are a customer of a Merchant (an end user of our Services), direct your concern to the relevant Merchant in the first instance.
5. Information safety
We seek to use reasonable technical, organizational and administrative measures to protect the confidentiality, availability and integrity of personal information. We encourage you to take care of the personal data in your possession that you process online and set strong passwords for your Almirio account, limit access to your computer and browser by signing out after you have finished your session, and avoid providing us with any sensitive information.
6. Contact
If you have any questions about your personal information or this Privacy Policy, or if you would like to file a complaint about how we process your personal data, contact us via email at privacy@Almirio.com, or by the contact details below:
Almirio is trademark of santal.at s.r.o.
Námestie Jozefa Herdu 1
917 01 Trnava
Slovakia
The form of this Policy is effective March 30, 2020.
